JD
Jurgens D
1 reviews | Active since Oct 2020
15 Aug 2024, 13:50
POOR CUSTOMER SERVICE WITH LINE SUSPENSIONS FROM HOME CONNECT
home connect service is absolutely poor, they disconnect your internet even when your internet is paid in full, after the consultants say you can pay with card to buy a new rooter, drove all the way there it was a lie, then consultant gives rooter stating it will be on the invoice and you can pay it off over 3 months, when you do that it is also a problem then they suspend your line because now it is not paid?? I pay my R850 in full for my internet every month
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Replies (4)
Home-Connect's replyOfficial
15 Aug 2024, 13:59Dear Jurgens, I am truly sorry to hear about the challenges you have been facing with our Home-Connect service. Your experience is certainly not reflective of the high standards we strive to uphold. I completely understand your frustration, and I sincerely apologize for any inconvenience caused. To address your concerns and provide you with a resolution please note an agent will be in contact shortly to assist.
Home-Connect's reply15 Aug 2024, 13:59
Official
Dear Jurgens, I am truly sorry to hear about the challenges you have been facing with our Home-Connect service. Your experience is certainly not reflective of the high standards we strive to uphold. I completely understand your frustration, and I sincerely apologize for any inconvenience caused. To address your concerns and provide you with a resolution please note an agent will be in contact shortly to assist.
JD
Jurgens D's updateReviewer Update
15 Aug 2024, 14:15i have already called in to resolve this - your consultant asked if she can phone me back straight away - its been 20 min later and i am still waiting for a call back - are you guys training clowns? are you running a circus or do you just don't value your clients?
JD
Jurgens D's update15 Aug 2024, 14:15
Reviewer Update
i have already called in to resolve this - your consultant asked if she can phone me back straight away - its been 20 min later and i am still waiting for a call back - are you guys training clowns? are you running a circus or do you just don't value your clients?
Home-Connect's replyOfficial
15 Aug 2024, 14:22Dear Jurgens, I apologize for the delay in receiving a call back from our consultant. Your time is valuable, and I sincerely regret any inconvenience caused by the wait. Rest assured, I will escalate this matter immediately to ensure that you receive the assistance you need promptly. Thank you for your patience.
Home-Connect's reply15 Aug 2024, 14:22
Official
Dear Jurgens, I apologize for the delay in receiving a call back from our consultant. Your time is valuable, and I sincerely regret any inconvenience caused by the wait. Rest assured, I will escalate this matter immediately to ensure that you receive the assistance you need promptly. Thank you for your patience.
JD
Jurgens D's updateReviewer Update
15 Aug 2024, 14:30so after i have to call in yet again, your consultant Shaun Manaka confirmed that R850 was paid in full for internet service, he acknowledge that there is a router on the invoice that is being paid of over 3 months as advise is possible when i picked up the router the consult told me i can pay the router off in 3 months so last payment will be paid end of august. working with a bunch of clowns, you can acknowledge my internet is paid in full activate it
JD
Jurgens D's update15 Aug 2024, 14:30
Reviewer Update
so after i have to call in yet again, your consultant Shaun Manaka confirmed that R850 was paid in full for internet service, he acknowledge that there is a router on the invoice that is being paid of over 3 months as advise is possible when i picked up the router the consult told me i can pay the router off in 3 months so last payment will be paid end of august. working with a bunch of clowns, you can acknowledge my internet is paid in full activate it