Poor Customer Service via WhatsApp

Complaint: Poor Customer Service via WhatsApp – Home Connect

I contacted Home Connect customer service via WhatsApp to confirm whether my payment made on 25 March 2026 had been received, as I had received a message stating that my voucher was about to expire.

I sent my initial message at approximately 13:40 and only received a response from the consultant, Nomzamo, at around 14:08. The delay in response was concerning, especially considering that this was a simple query.

What was more disappointing was the lack of acknowledgment or apology for the delay. As a customer, I expect a basic level of professionalism and courtesy, particularly when there is a delay in communication.

This experience has left me questioning the standard of customer service provided. If this is how customers are treated, it is both unacceptable and highly disappointing.

Please note that I do not require a call regarding this matter. Instead, I would appreciate it if appropriate soft skills training could be provided to the consultant to improve customer interaction and service delivery going forward.