POOR CUSTOMER SERVICE - NOT COMPLETED - Service Down Grade Request AD***-Vumatel

Good day

I am so sick and tired of complaining month after month about the service received from Home-Connect. No matter what you request there is always an issue with something.

I requested a down-grade on my Home-Connect Portal on 22/10/2024 and I also confirmed it telephonically on this date at 13h27 with Thandile, EFFECTIVE DATE, 1st December 2024. This downgrade is showing on my Home Portal, yet nothing has been done about it. Quick to tell you must give a month's notice, but when the time is over, nothing has been done. The Invoice is still reflecting the old amount as per November 2024. This is totally unacceptable and the customer service is NON-EXISTENT when you call or have matters that needs to be resolved. A request was sent through for a manager to call me, but no callback received.

If this matter is not resolved today, I will cancel my month to month subscription and also report this to the Ombudsman. I will NO longer tolerate the poor service received.

Service Down Grade Request AD***-Vumatel New amount on Invoice should be R448 per month Effective Date: 1 Dec 2024

Many thanks / kind regards