Poor customer Service. Failing to attend to customer queries. failure to allocate payments

I paid my subscription 17 June 2023 by EFT after ypu failed you amend my banking details on time for my debit order. then I had to fight for the changes to be done. Then I asked you to allocate my EFT payment and I told you how to do your jobs by checking your bank statements then you will see a payment with my reference. Now you are telling me that my account is suspended for non payment. This is stupid for your to inconvience me because of your incompetence. Why must I always fight with you every day for you to do your jobs. Your service is pathetic and you don't value customers. Do your jobs and stop being stupid.