Poor customer service, don’t care attitude

As a customer of Home Connect I have not been so frustrated and yet amazed by the pure arrogance of a company in a very long time. I have been without internet for day now, and the standard response is :(1) it’s not us it is Vumatel, (2) The manager is in a meeting and will come back to you,(3) we will give you an update in 2 hrs(4) , the SLA actually gives us 72 hrs to fix the problem so go away and stop bothering us. When U kept on pushing they grudgingly agreed to send out a technician, but with a disclaimer that I will have to pay if they think it is my problem. And they won’t reimburse me for the time that I don’t have internet and have to buy data to stay online. Don’t use them.