Poor customer service

Was speaking to Zethu via WhatsApp chat and she ended the chat saying I took too long to respond. Please see our conversation: it only took a couple of seconds before she closed the chat and I had questions [04/23, 08:31] MisTee: Ok, how do I pay [04/23, 08:32] Home Connect Wha: R428 [04/23, 08:33] Home Connect Wha: Due to no response kindly note that this chat will be closed for now, please do not hesitate to send us a message and reopen the chat should you need any further assistance. We thank you for your business, customer service is important to us.