Poor - Customer Service

I never come across to such unprofessional and a don’t care attitude until my fibre account was migrated to Home-Connect late Nov 2021 from Dashfibre. I wasn’t consulted or given an opportunity or consent for this migration, except been advised that my new ISP is Home-Connect. I never had any connectivity or slow speed response when my fibre account was with Dashfibre since 2020 , they are very professional and quick turn around time when you log any query or support unlike this Home-Connect, I’m not sure if some of customer accounts were migrated to be the “guinny ***s” for building their own company profile on the digitization and the agreement between Dashfibre and Home-Connect which really causing a huge frustration to the customers, paying for service which wasn’t provided at all. Since Nov 2021, I received 39 sms or notifications triggered by system break down connectivity issue and clearly this is an indication that their fibre system or connection is poor and frustrating us as customers. I have written many emails escalating my connectivity issue and logged tickets on the app, I have never received any follow up call or feedback for resolution from their support or customer service department , unless me as a customer calling them for my query. Their team are hiding behind the system auto reply email acknowledging the customer email and nothing is happening afterwards. Due to frustration, and after so many calls without any resolution I went to the App and cancelled the month to month agreement I had with Dashfibre due to Home-Connect service failures, then contacted them to make sure that they are aware as they are very good on system auto replies and no customer engagement, now I’m been referred from one department to another trying to retain me, which I totally declined as I have given them ample time to fix their shabby service and there is no signs of getting it better, their staff very good in talking and making promises and no actions. Now I have been told that I need to give a 2 months notice as the agreement or the service contract with Home - Connect is less a year. Which agreement cause I had a month to month agreement with Dashfibre since 2020, and November migration is between Dashfibre and Home-Connect, not me. I’m done with Home-Connect and I’m waiting for you to release the fibre line immediately, and why must I wait for 2 months and paying for what service or connectivity as you are very aware your fibre connectivity is “dololo”, you promise to deliver another router on Wednesday, when I followed up Thursday , the request wasn’t logged, and I have been told they are investigating why the request wasn’t logged. Can you please release the fibre line immediately on your system, my new ISP service provider cannot reconnect me for activation due to your delaying tactics.