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zamanguni N
1 reviews | Active since Jan 2020
10 Nov 2021, 10:35
Poor Customer Service
On the 28th October 2021 a first time installation was done on my premises by Zoom and Home Connect.. till date the Wifi is still not connected, Im stuck with a router that is not working. Ive made several calls and sent emails for them to send a technician who installed the Router to come and check it.. till date, Ive received no assistance , several empty promises have been made by consultants, Supervisors and Managers but im still stuck with a Router thats faulty
Dissapointed Mrs Zama Nkabinde *** ***
Helpful (0)
Replies (4)0
Replies (4)
Home-Connect's replyOfficial
10 Nov 2021, 17:30Good day Zamanguni .
We would like to apologies for the experience you have had.
One of our agents will be in contact with you to assist further.
Kind regards.
Home-connect.
We would like to apologies for the experience you have had.
One of our agents will be in contact with you to assist further.
Kind regards.
Home-connect.
Home-Connect's reply10 Nov 2021, 17:30
Official
Good day Zamanguni .
We would like to apologies for the experience you have had.
One of our agents will be in contact with you to assist further.
Kind regards.
Home-connect.
We would like to apologies for the experience you have had.
One of our agents will be in contact with you to assist further.
Kind regards.
Home-connect.
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zamanguni N's updateReviewer Update
11 Nov 2021, 17:36Please note that still my Wifi is not working.. ive spent airtym close to R500 trying to call the call center but im still not getting a responce. The last consultant i spoke to is Christina who advised she will request Princess to contact me back., but still my issue is not resolved
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zamanguni N's update11 Nov 2021, 17:36
Reviewer Update
Please note that still my Wifi is not working.. ive spent airtym close to R500 trying to call the call center but im still not getting a responce. The last consultant i spoke to is Christina who advised she will request Princess to contact me back., but still my issue is not resolved
Home-Connect's replyOfficial
22 Nov 2021, 11:38Dear Zamanguni
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team
Home-Connect's reply22 Nov 2021, 11:38
Official
Dear Zamanguni
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team
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zamanguni N's updateReviewer Update
23 Nov 2021, 21:15No, my query has not been resolved since the installation of the device which was done on the 28 October 2021, after countless emails and phone calls, im still unable to connect
highly frustrated together with all my family members
Hence i have decided to cancel this service with immedieate effect because of their poor service.
Fortunately for me, it has never worked since it was installed on the 28 October 2021, therefore im not expecting to be billed on a service ive never used, infact it has been a loss of time and money on my side because of the endless phone calls ive bern doing yo this company
ive been more than patience, so please cancel it
highly disapointed
Mrs Zamanguni Nkabinde
highly frustrated together with all my family members
Hence i have decided to cancel this service with immedieate effect because of their poor service.
Fortunately for me, it has never worked since it was installed on the 28 October 2021, therefore im not expecting to be billed on a service ive never used, infact it has been a loss of time and money on my side because of the endless phone calls ive bern doing yo this company
ive been more than patience, so please cancel it
highly disapointed
Mrs Zamanguni Nkabinde
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zamanguni N's update23 Nov 2021, 21:15
Reviewer Update
No, my query has not been resolved since the installation of the device which was done on the 28 October 2021, after countless emails and phone calls, im still unable to connect
highly frustrated together with all my family members
Hence i have decided to cancel this service with immedieate effect because of their poor service.
Fortunately for me, it has never worked since it was installed on the 28 October 2021, therefore im not expecting to be billed on a service ive never used, infact it has been a loss of time and money on my side because of the endless phone calls ive bern doing yo this company
ive been more than patience, so please cancel it
highly disapointed
Mrs Zamanguni Nkabinde
highly frustrated together with all my family members
Hence i have decided to cancel this service with immedieate effect because of their poor service.
Fortunately for me, it has never worked since it was installed on the 28 October 2021, therefore im not expecting to be billed on a service ive never used, infact it has been a loss of time and money on my side because of the endless phone calls ive bern doing yo this company
ive been more than patience, so please cancel it
highly disapointed
Mrs Zamanguni Nkabinde