Poor customer service

I have recently joined Home Connect as an ISP literally 10 days and the initial assistance for question I had on my application was great. Once the switch over happened on the 30.09.2023 there struggle was real as the service consultant was unable to assist in seating up my PPPOE settings and was escalated which to date I have not even received a call. I then got an invoice for R22 for the September which I paid even with not have my service active on router. I then sorted my own connection out finally getting internet service and now I’m being instructed to pay for October to the value of R648 for not even 10 days worth of service and then looking at the invoice I pulled of the the app the due date for the R648 for October is only 1st November. So I’m very unhappy to be threatened my service will disconnected due to none payment which false according to invoice dates, also my account details have loaded for the purpose of a Debit order but to be threatened with lawyers over the errors from home-connect is unacceptable and I will be more then to take this further if this is not resolved from home connect as no one has even called or reached out to me and this is my 3rd log on 3 different platforms.

Absolutely shocking and horrific treatment.