POOR CUSTOMER SERVICE

Iv been trying to get in contact with someone with regards to a change in my debit order,but for 4 days ,after 3 days,only get half the answer via email or a call, since i cannot get through to them. Iv even submitted a ticket online but, generated a ticket,cant get any assistance. I cant log in to my account either,when trying to get a new password, the link does not work! Seems like they dont want me to pay my premium.. Customer service is pathetic,they are extremely delayed or have a dont care attitude which will result in the loss of customers. For this reason and for the fact that the quality of the internet connection is poor or unavailable at times, im changing over to another network or service provider.