Poor customer care service……

Wow , a person can never get responses from accounts department or from their support WhatsApp chat. ..my salary is eft and comes in normally on the last day of the month , home connect debits my account on the 25th and debits bounce and I pay the premium manually every month before the first of the new month. ..for the month of January I was not able to pay the full amount as my salary is only coming in the 6th of feb due to unforeseen circumstances and rare instances however I was able to pay the majority of the premium with just a small shortfall balance payable, I emailed accounts with this info and no responses and home connect have cut my services off or suspended my account . Do they really care about customer service or they only care about the money , because now I am receiving messages that should I not pay the balance I will be liable to pay the installation , connection fees, router fees . I mean wow the Audacity.

Dear Home connect , your meare R380 owed to you is nothing really such a small amount you ranting and raving for , now you will lose business because you chose to suspend an account not taking into consideration the circumstances and taking the time to talk to your customer but rather demanding. You can count me out of your statistics of users.