1 reviews | Active since Feb 2013
Poor Communication -> Poor Service
On 11/08/2023 we lost connectivity and proceeded to log a call with support. It is now 17/08/2023 and no one has come out to resolve the issue. We have been advised that the Fiber Provider could not get hold of us for this entire time, but on numerous occasions, we have provided an alternate number for contacting us, yet no one contacted that number - it is a poor excuse for the poor communication between the ISP and Fiber Provider. We now want to cancel the service but was told we have to do a one month notice period... which I'll gladly do but does this mean that during this notice period, we wont have connectivity? So we are still paying for a service we cannot use? I am struggling to understand the poor communication and constant back and forth on an issue that should have been resolved days ago. Some solid feedback on a way forward would be great.
