EA
Ethan A
1 reviews | Active since May 2023
24 May 2023, 16:46
Poor Cancellation process
Fine when you need to sign up and when they need to take money, but when you need to cancel due to relocation then they hold you hostage. In the process of taking Home Connect to the Ombudsman. Tried cancelling twice and they have refused to cancel my service.
Helpful (0)
Replies (3)0
Replies (3)
Home-Connect's replyOfficial
24 May 2023, 16:53Good afternoon Ethan, thank you for your feedback. Please note, an agent will be in contact with you shortly.
Home-Connect's reply24 May 2023, 16:53
Official
Good afternoon Ethan, thank you for your feedback. Please note, an agent will be in contact with you shortly.
EA
Ethan A's updateReviewer Update
24 May 2023, 16:56Its fine, ive reached out 3 times to agents, the stance is not changing. Ive opened a case with ISPA: Confirmation of receipt of mediation request #6665 : Home-Connect | contract cancellation - terms of service dispute
So they will be in contact with you. Your policies are not clear. Your structure is not correct. So we can deal with this and the Ombudsman and ISPA
So they will be in contact with you. Your policies are not clear. Your structure is not correct. So we can deal with this and the Ombudsman and ISPA
EA
Ethan A's update24 May 2023, 16:56
Reviewer Update
Its fine, ive reached out 3 times to agents, the stance is not changing. Ive opened a case with ISPA: Confirmation of receipt of mediation request #6665 : Home-Connect | contract cancellation - terms of service dispute
So they will be in contact with you. Your policies are not clear. Your structure is not correct. So we can deal with this and the Ombudsman and ISPA
So they will be in contact with you. Your policies are not clear. Your structure is not correct. So we can deal with this and the Ombudsman and ISPA
EA
Ethan A's updateReviewer Update
25 May 2023, 16:06And then to add onto everything, i login to my account to find the following. R1 925 charge? Really?
Screenshot_***_Home Connect.jpg 396.34 KB
Screenshot_***_Home Connect.jpg 396.34 KB
EA
Ethan A's update25 May 2023, 16:06
Reviewer Update
And then to add onto everything, i login to my account to find the following. R1 925 charge? Really?
Screenshot_***_Home Connect.jpg 396.34 KB
Screenshot_***_Home Connect.jpg 396.34 KB