Poor cancelation administration = Legal costs to me

Expect legal fees to be incurred if you cancel with them! Each month of my contract I got statements via email which I elected. However, when canceling my contract upon moving abroad I canceled with 2 months notice. It took over 6 attempts to try cancel my contract with them keep telling me to use the portal which had a glitch and didn't have an option to cancel. I asked for confirmation of cancelation, no response. I confirmed with the accounts team to confirm, no response besides an automated email asking me to rate their service (what service i dodnt get a response). I left abroad with an email notifying them my number changed but I was still assemble via email. Months go by, no news is good news, right? WRONG! I get contacted by debt collectors (via email) that I have an outstanding balance. I try an additional 7 attempts (with attachments of all my correspondence to date) to contact home connect via email - the response I get, you may ask. They attempted to call me (on a number I told them no longer belonged to me) to move your contract to your new address. They want to sue me and keep me as a customer, ARE THEY INSANE??? I am abroad so I got a family member to contact them to find out why I owe them money seeing as I attempted to cancel on multiple attempts and now I am being sued, plus no communication from them that I owed anything - no statements sent to me before the email from the lawyers notifying me that I owe money. If the lawyers could contact me - so could they in the same way they contacted me before - via email which they had on file. Turns out, I didn't return a router- which again they didn't even communicate that I needed to (but at least almost a year later they finally confirmed that I canceled my contract). Although I felt like they messed up with their lack of communication and administration, I reluctantly paid the router cost.

Now apparently I owe LEGAL COSTS for the recovery of my account they didn't even tell me I owed!!!! Those legal costs could have been avoided if they just contacted me in the first place.

In my communication I cced in the accounts team, the support team, the cancelation team and towards the end and I knew what the escalations team email was, that team too.

Moral of the story, if you don't anticipate staying for life without cancelation, expect legal fees! Because home connect doesn't communicate anything until the lawyers do it for them despite you trying to contact them yourself!