MP
Mokhele P
1 reviews | Active since Feb 2021
22 Jan 2025, 09:15
Poor / bad service
Every now and again i experience no internet issues, i cant lodge a complaint on the home connect app as it is not taking my login details, tried the "forgot password" link but the link that gets sent to me says "the page cannot be found or its deleted", i phoned them this morning, promised to have it sorted out but still nothing was done, so i do not know as to whether to get a better service one must first fight but when its time to debit the account they are quick to do that, am tired of this company
Helpful (0)
Replies (4)0
Replies (4)
Home-Connect's replyOfficial
22 Jan 2025, 09:16 Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact to assist. Best regards, Home-Connect Team.
Home-Connect's reply22 Jan 2025, 09:16
Official
Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact to assist. Best regards, Home-Connect Team.
Home-Connect's replyOfficial
22 Jan 2025, 09:17Dear Mokhele, Thank you for reaching out to Home-Connect regarding the ongoing issues you are experiencing with your internet connection and the difficulties you have faced in trying to lodge a complaint. I apologize for the inconvenience and frustration this situation has caused you. Rest assured, an agent will be in contact shortly to assist.
Home-Connect's reply22 Jan 2025, 09:17
Official
Dear Mokhele, Thank you for reaching out to Home-Connect regarding the ongoing issues you are experiencing with your internet connection and the difficulties you have faced in trying to lodge a complaint. I apologize for the inconvenience and frustration this situation has caused you. Rest assured, an agent will be in contact shortly to assist.
MP
Mokhele P's updateReviewer Update
23 Jan 2025, 15:35Dear home connect am still without internet, i reported the matter as early as yesterday, technicians from zoom fiber have never been to my residence to come check their device, all i get is an excuse after an excuse, i do not know now where to complain, how to complain, the only thing left is to cancel this contract because am not getting the help and service am paying for
MP
Mokhele P's update23 Jan 2025, 15:35
Reviewer Update
Dear home connect am still without internet, i reported the matter as early as yesterday, technicians from zoom fiber have never been to my residence to come check their device, all i get is an excuse after an excuse, i do not know now where to complain, how to complain, the only thing left is to cancel this contract because am not getting the help and service am paying for
MP
Mokhele P's updateReviewer Update
23 Jan 2025, 16:15Poor service from home connect, i have been without internet now for 3 days, all they do when they phone you back is to give excuses and promises which they do not keep, am so frustrated now i dont know who to turn to for help
MP
Mokhele P's update23 Jan 2025, 16:15
Reviewer Update
Poor service from home connect, i have been without internet now for 3 days, all they do when they phone you back is to give excuses and promises which they do not keep, am so frustrated now i dont know who to turn to for help