Poor and *********** service

I am extremely disgusted and disappointed with the services I received today. I spoke to Nikitta and Nhlanhla on whatsapp regarding my suspended fibre account. Nikita sent me an email with the banking details for payment and a reference to use. I made an immediate payment and sent her the proof of payment of R450 when my monthly premiums are R408. Nikitta told me my services have been reactivated. I couldn't use my fibre even after I was advised that the services were reactivated. I then reached out to a consultant from home connect, this is when I spoke to Nhlanhla who then advised me that my account was still suspended and the payment I made was allocated to another clients account. I am extremely upset because I cannot work because my fibre is still suspended. This is an extreme inconvenience and need this rectified as soon as possible. I need the R408 to be allocated to my account and the balance of the amount I paid to be refunded back to me since my monthly premiums are R408 and not R450. I cannot continue with my work duties because I don't have no data connection. I need a manager to call me and rectify this . I also need to be compensated for the inconvenience that this has caused.