Poor Account Support

I have asked 3 times whether I can be informed when I missed a payment on my account. The ONLY email I received after following up three times was: can I help with anything? How can I be more clear. I went back three years, I haven’t missed a payment? It seems like no one can tell me but you just want me to pay. Does that seem fair? I am very disgusted in your account support. Please can this be sorted ASAP?