ZM
Zodwa M
1 reviews | Active since Dec 2019
14 Dec 2023, 16:15
Please pay my money
Now I received this message this morning-"Good day, please kindly note Vumatel is no longer attending to your area due to safety reasons. Please accept our humble apologies for the inconvenience. Regards, Home-Connect." Now can you please advised as you why are you not processing a refund how is that fair- My debit order went of on the 4/12/23 on the 6/12/23 I had no services, its one thing to say you will pro rata my refund to get nothing. I am in no bridge of any contract ,I did not cancel any services,you guys did. Please process my refund so that I can get a replacement.
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Home-Connect's replyOfficial
14 Dec 2023, 16:26Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
Home-Connect's reply14 Dec 2023, 16:26
Official
Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
ZM
Zodwa M's updateReviewer Update
09 Jan 2024, 17:53Good day-
Can you please assist- I am still waiting on a refund that I was advised that I had to wait 10 business days. 10 business days have lasped - I called in on the 06/01 but unfortunately the agent I am dealing with was not in but was advised she would be in the next day and would be notified,of I waited for feedback but nothing.I called again this morning and was advised that she would contact me back and I am still waiting.I dont want it to be like I just come here because every single time I have come here , I tried your contact centre first
Can you please assist- I am still waiting on a refund that I was advised that I had to wait 10 business days. 10 business days have lasped - I called in on the 06/01 but unfortunately the agent I am dealing with was not in but was advised she would be in the next day and would be notified,of I waited for feedback but nothing.I called again this morning and was advised that she would contact me back and I am still waiting.I dont want it to be like I just come here because every single time I have come here , I tried your contact centre first
ZM
Zodwa M's update09 Jan 2024, 17:53
Reviewer Update
Good day-
Can you please assist- I am still waiting on a refund that I was advised that I had to wait 10 business days. 10 business days have lasped - I called in on the 06/01 but unfortunately the agent I am dealing with was not in but was advised she would be in the next day and would be notified,of I waited for feedback but nothing.I called again this morning and was advised that she would contact me back and I am still waiting.I dont want it to be like I just come here because every single time I have come here , I tried your contact centre first
Can you please assist- I am still waiting on a refund that I was advised that I had to wait 10 business days. 10 business days have lasped - I called in on the 06/01 but unfortunately the agent I am dealing with was not in but was advised she would be in the next day and would be notified,of I waited for feedback but nothing.I called again this morning and was advised that she would contact me back and I am still waiting.I dont want it to be like I just come here because every single time I have come here , I tried your contact centre first