Persistent Poor Service from Home Connect

I will be lodging a complaint with the The Internet Service Providers’ Association. This situation has persisted for almost a month. I've written complaints, registered queries spoke to several people across your business but it seems like the only thing you are consistent about is poor service. You wait for Vumatel to feedback without taking appropriate action. Why arent you guys on the phone constantly with Britelink? How can almost a month of no service be okay with you? You have contractual obligations that you are not fulfilling yet you are billing for a service you seem incapable of providing. I don't think you understand how much of data costs and phone costs I have incurred. People's livelihoods depend on stable connection to work. I have been extremely lenient but I am done with this level of incompetence.