Penalises loyal customers with higher prices and struggling to cancel service.

Home-Connect penalises loyal customers and lacks customer service. I intially contacted Home-Connect to see if they would lower my subscription on my month-to-month service (not a fixed contract) to match the lower price they quote on their website. They refused to do this and stated something I'm not sure others are aware of: you agree to the same price when you accept their terms and conditions regardless if they decrease your plan's price. This means as a loyal 3 year customer I pay a higher price than a new customer thereby penalising a loyal customer. Considering this, I decided to take my loyalty somewhere else. I then gave notice to cancel my service in the same above call and was told it can only be done on their portal. I tried before contacting them to log into their portal and it wasn't working and informed the consultant of this who still would not accept my verbal cancellation even though their portal wasn't working. I then sent a follow-up email on the same day of my cancellation in writing. Eight days later my soon-to-be new ISP informs me that there is no cancellation order on my line: this means Home-Connect has ignored both of my cancellation notices. I managed to get onto their portal today after being informed by my new ISP and there is no cancellation notice appearing on my service. I again cancelled my service, but the date is now 10 days laters then my initial cancellation notice. This means I am again being penalised as their portal was not working and becacuse they have ignored my prior cancellation notices. Additionally, I have told them numerous times, I cannot take phones, yet they always phone me which I cannot answer. Avoid this ISP, they penalise loyal customers and make it difficult to cancel their service.