Hellopeter
Share Your Experience
tM
tshepo M

1 reviews | Active since Nov 2012

01 Oct 2022, 12:08

Payback the money

They gave me an easypay acc to pay into. I paid and sent POP but they claimed not to have received the money. I paid the second time using debit order. They promised to reconcile the easypay to my acc last month. Nothing happened till today. They claim the money went to another client's acc in durban. If they know to which acc it the money went, why can't they fix their mess. It's not my fault

0
Replies (7)
Home-Connect
Home-Connect's reply01 Oct 2022, 16:51
Official
Dear Tshepo,

Thank you for reaching out to Home-Connect, one of our agents will be in touch with you.

Regards
Home-Connect
tM
tshepo M's update01 Oct 2022, 19:07
Reviewer Update
Thank you for the response but the proof of your sincerity to resolve this issue will be evident on Monday. I have received calls from you since August but no solution as yet
Home-Connect
Home-Connect's reply01 Oct 2022, 20:32
Official
Good evening, an agent will be in contact with you tomorrow. Kind Regards
tM
tshepo M's update04 Oct 2022, 11:52
Reviewer Update
Another empty promisen. No agent called me even after emailing my details and proof of bank
tM
tshepo M's update28 Oct 2022, 10:35
Reviewer Update
It's no surprise that you have not paid back money. It's going to be 4 months next week since you claimed that you'll fix this and pay back the money. I know you'll promise that an agent will call me, the agent will probably call and ask a whole lot of nonsense so that you can have a clean record of doing follow ups but zero solution
Home-Connect
Home-Connect's reply28 Oct 2022, 10:43
Official
Good day Tshepo

Apologies for the inconvenience. Please expect a call from one of our agents. 

Kind Regards
Home-Connect 
tM
tshepo M's update28 Oct 2022, 15:12
Reviewer Update
It won't be the first or the second the time i get this promise to call.....BUT SOLUTION IS ALWAYS ZERO