Pathetic Service, Support and Communication

After leaving a review during January 2022 on bad service from this company, I received a call from their customer support and my problem were solved. They asked me to delete my bad review and I mentioned that I will give them 6 months to show me I made a mistake. I am very glad I did not remove the bad review, because I can now clearly confirm that this company do not know anything about support or customer service for that matter. I reported my "Service Down" through their ticket system (Tickets S***, S***, S***) over a number of days, I am still waiting for feedback or sorting out my problem. I did receive a phone call five days ago from one of their support staff ensuring me she will escalate my issue and I will receive a call back on the same day. Nothing at this stage. I do not see any reason for a ticket support system if there is no feedback through the support system, or any feedback at all for that matter. All my neighbours are with ZoomFibre (Supplier), but I'm the only one with Home-Connect as Provider. I need to ask my neighbours if they can tell me what is going on with our WiFi because their provider communicate with them. We have a Whtsapp group in our town with 4500 members. I will surely advise this whole group to cancel or stay away from this provider. Losing money tryin g to run a business from home without WiFi is not a hobby I enjoy. I will obviously start looking for a new provider still today.