Pathetic service i was given a wrong reference number by agent Mbali on top of that i still don't have internet access couldn't do my work

Pathetic service i was given a wrong reference number by agent Mbali on top of that i still don't have internet access couldn't do my work. This is really not the service I would want after having paid R300 to have internet but still nothing worse i keep receiving influx of emails from you guys but not solving my problem. If this issue is not resolved before11 am I would like to have a full refund of my money and come take ur installation ridiculous service from ur staff going forward please train ur staff accordingly i requested to speak to a manager during the cause of the day but Mbali said manager is in a meeting what that u should have two managers on duty pls have a look at how u schedule ur management roster...