Pathetic service from Home-connect

Absolutely pathetic customer service. Do not look after their customers. I was on a 20/10 lines peed. My TV was buffering a bit. So to be safe I upgraded to a 50/50 line speed. Shockingly, my TV buffers more now than when I had a lower speed. I complained on the app, some technician tried to call me once. I did not answer because I was in class. No follow up call was made and my complaint was closed, really, just one call, what excellent service??? In the past month I received over 40 messages stating that there was a break in the fibre line, their technicians are working on it presumably with Vumatel. No call at all, just that stupid message that keeps popping up on my phone. I am sick and tired of paying for a service that I am not getting. At times my line speed is between 10 and 20, reported it, still no change. I give up, will be signing up with a new service provider soon. Will NEVER recommend this company to anyone.