Pathetic service from Home-Connect

My fibre has not been working since Thursday. I called to log a request and they did troubleshooting but it couldn’t be resolved, it was error 651 when they tried to connect with my laptop. They told me that they have reported it to Netstream as I am the only one in the estate whose fibre is not working. The whole weekend I didn’t have the fibre connection. I use this fibre connection to watch TV and have online meetings and work. It is now Monday and it is still down. Home-connect is not bothered. No one is calling me to give me feedback. I even have to buy data so that I can still do work. I called this morning. The lady I spoke with wasn’t aware of the connection issues that I have logged and she wanted to do trouble shooting again. I am now surprised of the communication breakdown cause the feedback I got on Friday when I called is that Netstream is attending to the issue.

I am sick and tired of this pathetic service that I am getting from Home-Connect. I have to spend unbudgeted money to buy data cause Home-Connect does not care about their customers. Maybe I should just cancel and move to Rain.