Pathetic service from Home Connect

My internet connection was disconnected from 8-10 October. When I requested a credit refund, I was told that as long as the SLA is resolved in 24-72 working hours I am not entitled to a credit refund. If you do the math that equates to 3-9 working days. How is this acceptable to a customer who has paid for a service in advance. Today the 18th my internet connection is disconnected again due to an outage in my area. That is not my problem if want to run a business be prepared for these things. I renewed my internet voucher yesterday and when I asked Sandile what is the procedure for getting a refund he told me that it was not possible because I had already used one day of my voucher yet it is acceptable for me to be without a internet connection on day two. How is that fair? Home Connect just take a look at a certain TV pay channel that lost plenty of customers because of arrogance. You are not the only internet service provider and I will make a change.