Pathetic Service (for more than 8 months now)

Since August 2023 I have been communicating with Home Connect regarding problems with their online systems (both website and app) which, for some reason, do not work. I have sent screenshots and taken the time, patiently, to explain the issue in the hope that I would a) bring them to the attention of an issue on their system, and b) to receive some assistance as I am not receiving my monthly invoices from this service provider.

To date I am provided shallow responses telling me "we do not email invoices anymore (Phumla Ngcobo - Email dated 15 May 2024 @ 12:19PM (CAT)).

Bad service has shifted to horrible service, which is now at an all time low of truly pathetic service.

All I literally want is an email with my monthly invoice to be mailed to me.

Lastly, my email password is included in the above-mentioned email from Phumla, a complete no-no in terms of security protocols ... which adds to the negative experiences relating to Home Connect.

Do not use this service provider. Their internet speed and up-time is obviously a result of either a highly skilled technical team coupled with quality hardware, but their attention to detail when it comes to customer service is highly lacking.