Pathetic service ever

I called home connect in the 18/05/2022 enquiring regarding their fibre and later made a payment for them to install fibre where I stay.. The first agent that I spoke to promised that it will be connected with 2/3 working days after the payment has been done. I have never received such pathetic service ever in my life.. Tried calling do many times to enquire and I requested a refund, spoke to so many supervisors and did not get help.. I need my refund urgently and wouldn't recommend them to anyone