Pathetic Service

I app**** for two installations for two different units with two different numbers and the Home-Connect ops team cancelled one application on the assumption that it was a duplicate and no one bothered to call me to confirm if the second application was a duplicate, which is unacceptable and unprofessional. I then had to reapply for the second unit. After the application I received a WhatsApp confirming that my application had been accepted and passed on to MFibre. Further to this, I received a call from the Home-Connect ops team saying that I had captured a wrong address for both applications and they are trying to see if they can manually process my applications. By the way I know my address, how you can tell me I made a mistake is just ridiculous. Please note that my first contact with Home-Connect regarding the installations was around the 7th August 24 and today is the 21st Aug 24. There was no duplicate on my initial application and my address that has been captured is correct, as a service provider you just have a pathetic service that’s all. PS: Don’t send me your automated SMSs saying you haven’t forgotten about me because from the 7th Aug it clearly shows that you don’t value your customers.