Pathetic service

I app**** for a fibre service from Home connect on the 30th of June 2021. Received a call from Them to make an appointment for the installation 2 weeks later. I waited the whole day for the installers to come through to do the installation but they never pitched up. I called in to cancel the service a few days after that up until Today I have not received a call back from this pathetic company nor a cancelation and my refund. Real pathetic service from the call centre's as they have no customer service at all. Wouldn't recommend anyone to this company.