EC
Elijah C
1 reviews | Active since Jun 2020
04 May 2023, 13:12
Pathetic service as usual
Moved properties literally 5 meters away
Asked home connect to assist with the fibre move gave them notice and today I still don't have connectivity I send emails I make phone calls just to be ignored I've been a customer with home connect and have had multiple products with you over multiple properties if I do not have my fibre up and running today please process cancellation on all my products please note this as a formal complaint
Helpful (0)
Replies (3)0
Replies (3)
Home-Connect's replyOfficial
04 May 2023, 13:14Thank you for your feedback, Elijah. An agent will be in contact shortly to assist further.
Home-Connect's reply04 May 2023, 13:14
Official
Thank you for your feedback, Elijah. An agent will be in contact shortly to assist further.
EC
Elijah C's updateReviewer Update
04 May 2023, 13:50Still waiting
Another day and another disappointment from home connect
Please provide me with my complaint reference so I can escalate to Icasa
Also I gave an alternative number which was never called I'll leave it here to
***
Another day and another disappointment from home connect
Please provide me with my complaint reference so I can escalate to Icasa
Also I gave an alternative number which was never called I'll leave it here to
***
EC
Elijah C's update04 May 2023, 13:50
Reviewer Update
Still waiting
Another day and another disappointment from home connect
Please provide me with my complaint reference so I can escalate to Icasa
Also I gave an alternative number which was never called I'll leave it here to
***
Another day and another disappointment from home connect
Please provide me with my complaint reference so I can escalate to Icasa
Also I gave an alternative number which was never called I'll leave it here to
***
EC
Elijah C's updateReviewer Update
07 May 2023, 11:37Still lno feedback on my complaint and I still have no connectivity
Please get your cancellation department to call me
I have 3 profiles with 6 different products all will be cancelled I have had enough with home connect I shall not be staying with you all my products will be cancelled by next week since you don't take customer satisfaction seriously
Please go ahead with cancellation of all my products
Please get your cancellation department to call me
I have 3 profiles with 6 different products all will be cancelled I have had enough with home connect I shall not be staying with you all my products will be cancelled by next week since you don't take customer satisfaction seriously
Please go ahead with cancellation of all my products
EC
Elijah C's update07 May 2023, 11:37
Reviewer Update
Still lno feedback on my complaint and I still have no connectivity
Please get your cancellation department to call me
I have 3 profiles with 6 different products all will be cancelled I have had enough with home connect I shall not be staying with you all my products will be cancelled by next week since you don't take customer satisfaction seriously
Please go ahead with cancellation of all my products
Please get your cancellation department to call me
I have 3 profiles with 6 different products all will be cancelled I have had enough with home connect I shall not be staying with you all my products will be cancelled by next week since you don't take customer satisfaction seriously
Please go ahead with cancellation of all my products