EM
Eusebia M

1 reviews | Active since Jul 2015

08 Oct 2021, 10:33

Pathetic service

I took fiber with vuma and connect on the 16th of September and I couldn't connect till the 30th of September the reason I took this package was for work purposes and for my little sister for school work so I had to buy extra data for that month in order for me to work and for my little sister to use for school work so I asked home connect since you have failed me as a company and I couldn't connect with your Fibre and I had to be incovinience and buy my own data how are you going to compensate me till today I am still waiting for an answer I was then told that I will get my full 28 days starting from the 30th of September which is not good enough me as I had paid for this days and I had to buy extra data in order for me to work for the month of September I deserve way better than this as I went out of budget for the worse service I got from vuma and home connect I am the one busy sending whatsup to ask where the email to confirm the 28 days and compensation you have inconvenienced me and I deserve a compansation if I don't get feedback I will write a review about your company and I will spread the word I will also go on all social channels

0
Replies (2)
Home-Connect
Home-Connect's reply13 Oct 2021, 17:01
Official
Good day Eusebia.

We apologies for the experience you have has with us and any inconvenience caused .
One of our agents will be in contact with you to assist further .

Kind regards
Home-connect. 
Home-Connect
Home-Connect's reply19 Oct 2021, 12:11
Official
Dear Eusebia  Thank you for your patience and reaching out to Home Connect.We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
RegardsHome Connect Team