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SM
Shadayne M

1 reviews | Active since Sept 2011

12 Jan 2023, 16:12

Pathetic service.

Continuous service interruptions and issues with app don't even allow clients to log the loss of service. Waiting now a total of 6 months and 12 months for manager feedback but obviously those are false promises. Pathetic service.

0
Replies (5)
Home-Connect
Home-Connect's reply12 Jan 2023, 16:15
Official
Dear Shadayne,

Thank you for reaching out to Home-Connect, one of our agents will be in touch with you.

Regards
Home-Connect 
SM
Shadayne M's update12 Jan 2023, 16:16
Reviewer Update
I doubt that since I've been waiting for feedback for months...
Home-Connect
Home-Connect's reply12 Jan 2023, 16:18
Official
Dear Shadayne,

We do apologies for the bad experience you have had in the past. Kindly expect a call from our escalations department. 

Kind Regards
Home-Connect
SM
Shadayne M's update12 Jan 2023, 16:25
Reviewer Update
I don't expect any calls from your company as you promise to call or resolve issues... and then act like it never happened because no feedback is ever received or issues ever resolved!

So until I actually get a call back from someone at home connect, how about you stop making false promises in public just to make it look like you care about the service you provide.
Home-Connect
Home-Connect's reply12 Jan 2023, 16:26
Official
This has been noted, thank you.