Pathetic service

I reported a fault that I cannot connect with my fiber since the 18th of September and till date my matter is not resolved. I spoke to muzi team leader which told me the matter has been escalated to vumatel. I was then contacted by sandile who informed me that he will be taking over the matter and that the manager was on leave he only came back on the 25th of September since then I have not heard anything from Sandile. Today I tried to check my fiber and it says my password is incorrect. I need someone to call me who will give me answers not excuses or else cancel this service I will go to a different service provider.