JL
Janile L
1 reviews | Active since Nov 2021
14 Feb 2022, 09:07
PATHETIC SERVICE
MY SERVICE HAS BEEN DOWN SINCE SATURDAY 12.02.2022 - HOME-CONNECT KEEPS GIVING ME SOME **** ABOUT 72 HOUR TURN AROUND TIMES TO SEND A TECHNICIAN TO COME AND CHECK THE WIFI !!! THIS IS NOW THE SECOND TIME THAT THEY ARE JEAPORDISING MY JOB!!!!!! - I AM A PAYING CUSTOMER AND THIS IS NOT PART OF TCF!!!! I AM HORRIFIED WITH THIS SERVICE AND THE LACK OF SERIOUSNESS THEY HAVE WHEN IT COMES TO CLIENTS!!!!!! THEY CLEARY DO NOT HAVE CUSTOMERS BEST INTEREST AT HEARTS!
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Replies (3)0
Replies (3)
Home-Connect's replyOfficial
14 Feb 2022, 09:11Good day Janile.
We at Home Connect want to sincerely apologise for the experience you have had with us regarding your service being down.
We believe an agent has been in contact with you and the team is working on resolving this issue for you.
We appreciate your patience and thank you for bringing this issue to our attention .
We at Home Connect want to sincerely apologise for the experience you have had with us regarding your service being down.
We believe an agent has been in contact with you and the team is working on resolving this issue for you.
We appreciate your patience and thank you for bringing this issue to our attention .
Please expect a call from one of our agents with feedback.
Home-Connect's reply14 Feb 2022, 09:11
Official
Good day Janile.
We at Home Connect want to sincerely apologise for the experience you have had with us regarding your service being down.
We believe an agent has been in contact with you and the team is working on resolving this issue for you.
We appreciate your patience and thank you for bringing this issue to our attention .
We at Home Connect want to sincerely apologise for the experience you have had with us regarding your service being down.
We believe an agent has been in contact with you and the team is working on resolving this issue for you.
We appreciate your patience and thank you for bringing this issue to our attention .
Please expect a call from one of our agents with feedback.
JL
Janile L's updateReviewer Update
14 Feb 2022, 09:18NO I AM SORRY - THIS IS NOT ACCEPTABLE!!! I WILL BE MOVING AS OFF NEXT MONTH!!!!!!!
PLEASE MASKE SURE THAT THIS IS RESOLVED TODAY!!!!!!!!
THIS IS THE SECOND TIME YOU PEOPLE ARE GIVING ME **** SERVICE!!!!
I WILL BE TAKING IT TO COURT AS WELL!
PLEASE MASKE SURE THAT THIS IS RESOLVED TODAY!!!!!!!!
THIS IS THE SECOND TIME YOU PEOPLE ARE GIVING ME **** SERVICE!!!!
I WILL BE TAKING IT TO COURT AS WELL!
JL
Janile L's update14 Feb 2022, 09:18
Reviewer Update
NO I AM SORRY - THIS IS NOT ACCEPTABLE!!! I WILL BE MOVING AS OFF NEXT MONTH!!!!!!!
PLEASE MASKE SURE THAT THIS IS RESOLVED TODAY!!!!!!!!
THIS IS THE SECOND TIME YOU PEOPLE ARE GIVING ME **** SERVICE!!!!
I WILL BE TAKING IT TO COURT AS WELL!
PLEASE MASKE SURE THAT THIS IS RESOLVED TODAY!!!!!!!!
THIS IS THE SECOND TIME YOU PEOPLE ARE GIVING ME **** SERVICE!!!!
I WILL BE TAKING IT TO COURT AS WELL!
Home-Connect's replyOfficial
14 Feb 2022, 16:37Good day Janile.
We do not strive ourselves on the experience you have had , the team is working on resolving the issue .
Kind regards.
We do not strive ourselves on the experience you have had , the team is working on resolving the issue .
Kind regards.
Home-Connect's reply14 Feb 2022, 16:37
Official
Good day Janile.
We do not strive ourselves on the experience you have had , the team is working on resolving the issue .
Kind regards.
We do not strive ourselves on the experience you have had , the team is working on resolving the issue .
Kind regards.