Pathetic service

Home Connect should change their name to Useless Connect. I have been waiting 7 days just to reconnect my fibre line. I was told that it would take 24 to 48 hours, I was promised that someone will call me back twice with feedback, spoke to a manager, yet nobody called, yet nobody called and still no connection. I can't believe the 'services' these people provide their clients. Absolutely useless and pathetic.