PATHETIC SERVICE

Dear Sibongile,Thank you for reaching out to us with your concerns about your fiber installation and refund from Vuma. I understand how frustrating it must be to have paid for a service that you are not able to enjoy. I apologize for any inconvenience caused.As a customer service advisor for Home-Connect, I will do my best to assist you in resolving this issue. However, please note that I am not directly affiliated with Vuma, but I will try my best to provide you with some guidance.I understand that you have been trying to reach Vuma regarding the activation of your account and the refund, but you have not received any response. I apologize for the lack of communication from their side.In this case, I recommend that you continue trying to contact Vuma directly. I understand that their contact number is currently not being answered and their emails are not working. However, it is important to persist in your efforts to reach them. You can also try reaching out to them through their social media channels or any alternative contact information you may have.Additionally, since Home-Connect has offered to assist you by contacting Vuma on your behalf, I suggest waiting a little longer to see if they are able to resolve the issue. It is possible that there may be some delays due to the holiday season or other unforeseen circumstances.If you do not receive any response or resolution from Vuma or Home-Connect within a reasonable time frame, I recommend considering other options such as seeking assistance from your bank to reverse the payment or filing a complaint with the relevant consumer protection agencies.Once again, I apologize for the inconvenience caused, and I assure you that we will do our best to assist you in resolving this matter. If you have any further questions or concerns, please feel free to let me know.Best regards,MenziCustomer Service Advisor