Pathetic experience with Home Connect and Vumatel

I’ve been a home-connect customer for more than 6 months and I have never experience such poor and lack of interest service from them.

My internet voucher has expired on 2 May 2024 and upon purchasing a new voucher, I was met with continuous errors until 3 May 2024 where I was able to make payment.

Upon renewing my voucher, I was directed to pay fast via the Home Connect portal however the payment was redirected to SADV instead of Home Connect.

I called numerous times from 6 May 2024 up until 9 May 2024 to figure out what went wrong. The consultants at Home Connect insisted it was an error on my part and I had to now contact SADV (whom I had no idea existed) to get a refund as it was not Home Connects problem.

I eventually tried with SADV and they have logged a ticket for refund. In the mean while on 9 May 2024 Home Connect received communication from Vumatel that the payment has been located and it was an error on their system.

At this point all I wanted was to be connected as my WiFi is being used to earn an income.

On 10 May 2024, I was in contact with a consultant named Nomzamo and she indicated that the account status is on scheduling for connection however I have already been connected and only needed activation. She did indicate that logging a ticket for activation would take a long time as this matter is urgent and she opted to email Vumatel instead. She also indicated that the matter would be resolved on Monday, 13 May 2024.

On 13 May 2024, I called Home Connect again only to find that the option Nomzamo has chosen would not work and a ticket would need to be logged. A logged ticket can take 24 to 72 hours to be attended to.

This now made me extremely high rate as I’ve been waiting for activation from 3 May 2024. Truely a disastrous experience with Home Connect and Vumatel.