Pathetic Experience and Customer Service

Absolutely horrible customer service.

The agent advised that support will be sent to my premises first thing Monday 09/11/2020 and no one pitched.

When called the customer support number they advised that they will come sort it out today as the technicians are on premises and will contact me directly. This never happened.

Then home connect has the audacity to mail me that billing will commence on my account yet the fibre never worked at all and I have not used a megabyte of data from this service provider. ProRata!

When I try to contact the support line no one picks up the call for over 4 minutes on two separate occasions.

This is all after the sales agent phoned me to personally log the application initially as the original application never went through, all so I could sign up.

Ticket number that i was told to check on their system does not exist https://homeconnectomni.freshdesk.com/helpdesk/tickets/140198

Dont provide a service that you cant deliver!!!