1 reviews | Active since May 2020
Pathetic customer service
I am having the worst service delivery ever from this company.
I cancelled my service on 17 March 2022 after a week of emailing and calling as their online portal didn't work. I then succeeded to cancel through their portal on 17 March 2022 and gave notice in April (one calendar month as per the contract), but they invoiced me for May, deducted the debit order and are just ignoring all my calls and tickets logged.
They are now saying the cancellation does not show on their system? Even after they called me before and after I cancelled on 17 March tp confirm why I am cancelling and saying "okay we will process the cancellation"...
I have proof of all the emails, the whatsapp authorisation you have to do to cancel, everything... I'm sure they will even confirm this if they go through their call logs from beginning of March to the 17/18th of March.
We would like to take this opportunity to apologize for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
We would like to take this opportunity to apologize for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
Even if the system did glitch and did not show my cancellation, how do you miss all the phone calls and emails to request for cancellation as well as no usage on the account for the past two months because we don’t even live there anymore?!
Do not try to convince me that it is my fault that YOU did not process the cancellation. It would only be my fault if you did not know at all that we wanted to cancel. But you did.
Very *********** service.
Even if the system did glitch and did not show my cancellation, how do you miss all the phone calls and emails to request for cancellation as well as no usage on the account for the past two months because we don’t even live there anymore?!
Do not try to convince me that it is my fault that YOU did not process the cancellation. It would only be my fault if you did not know at all that we wanted to cancel. But you did.
Very *********** service.
You people at Home Connect need to sort out your own systems, and stop charging people for your *********** service!
You people at Home Connect need to sort out your own systems, and stop charging people for your *********** service!