HK
Hussain K
1 reviews | Active since Sept 2019
10 Dec 2024, 17:20
Pathetic customer service
Terrible!!! The most pathetic customer service ever! Signed up on the 11 NOVEMBER AND i am still waiting to connect. They keep sending me routers to deduce the problem and check the cables and plug this on and that out…I am not a technician! I paid for a coverage at my home so my parents can use it but sadly they are becoming junior fibre and WiFi installers as Home Connect refuses to send a techie out to have a look!!! Would rather inform us that if they send someone out we will have to foot the bill. Is this how service works now?? From the start they just took for a fact that there was a left over router and work from there. Pathetic!
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Home-Connect's replyOfficial
10 Dec 2024, 17:41Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply10 Dec 2024, 17:41
Official
Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
HK
Hussain K's updateReviewer Update
11 Dec 2024, 09:28:-) home connects agent Moratege was very quick to call me back since I posted but with the same old story, they have to deduce the issue by telling me to plug and unplug wires. So from what I am getting home connect does not have their own technicians to come out rather give you or they call another company at your expense so come have a look. Wow typical South Africa. I asked for this **** service to be cancelled IMMEDIATELY !!!!
HK
Hussain K's update11 Dec 2024, 09:28
Reviewer Update
:-) home connects agent Moratege was very quick to call me back since I posted but with the same old story, they have to deduce the issue by telling me to plug and unplug wires. So from what I am getting home connect does not have their own technicians to come out rather give you or they call another company at your expense so come have a look. Wow typical South Africa. I asked for this **** service to be cancelled IMMEDIATELY !!!!