Pathetic customer relations and does not take accountability

I would suggest that you do use this company as they provide poor service and feedback and do not take accountability. Even if they made the error, they will not provide you with the credit for the poor service. Rather go directly , which in my case would be VODACOM I simple, Home-connect service provider did a poor job in installation resulting in poor connection or no internet at all during the festive period. After the investigation, it was confirmed that the installation needed to be redone. As a paying customer, one should expect a credit for no service when this is their fault. Home connect will not take accountability for this and will still charge you the full contract price and the accounts department will NOT provide any feedback as to why. Will use them for 12 month as per contract before I change as i am contractually obligated Pathetic customer relations