Pathetic and Disgusting Business

So every month I have to request assistance as my Wifi would be down I would email, go to the app, WhatsApp i even now attempted Facebook then wOw I got a response... Last month I went to the Vumatel site and initiated a chat and was told there was an outage in the area and there was no ETR fine but do they communicate with their clients NO.....Imagine working from home and not having a connection for 3-5 days.....Last month it was 3 days no connection,2 months before that it was 5 days Pathetic to say the least...Yesterday when i initiated a chat on the Vumnatel site to find out what is the issue i was told by Tamsanqela Si****uza that he/she cannot assist me because i am not a Web africa client Bear in Mind this is the same route i followed last month and was told there is an outage....Staff just as Pathetic as the Provider anyways i then went to Facebook and Inboxed Home connect yet again given the same story there is an outage with No ETR...SO MY QUESTION AGAIN....WHO WILL REINBURST MY DATA THAT I NOW HAVE TO BUY?WHO WIL PAY BAK MY 2 DAYS LOST 2 MONTHS AGO AND WHO WILL GIVE MY TRAVELING FEE BACK FOR HAVING TO NOW TRAVEL TO WORK TO GO AND WORK IN THE OFFICE? I know I will be told that no one can reimburse me and blah blah blah but Honestly, I am SICK AND TIRED OF PAYING FOR A SERVICE I AM NOT GETTING...Y'all are Pathetic and your service sucks and your stuff is Rude and not skilled for the job they are doing...I work in Social Media Customer Service and I am shocked for the way this business responds and deal with a query....