MS
Mike S
1 reviews | Active since Mar 2019
10 May 2024, 07:35
Pathetic
Four tickets still unattended to on your portal and I am still waiting for the promised call back from 06/05/2024. I thought I was done with bad service, when I left MetroFibre, but why is it that I keep on expecting better service from anyone in South Africa? Watch this space for Home-Connects generic reply of: ''Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist."
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Home-Connect's replyOfficial
10 May 2024, 07:44Dear Mike, thank you for the feedback. We do apologize for the inconvenience caused. We are currently experiencing an influx of calls, however, someone from our Escalations department will be in contact to assist.
Home-Connect's reply10 May 2024, 07:44
Official
Dear Mike, thank you for the feedback. We do apologize for the inconvenience caused. We are currently experiencing an influx of calls, however, someone from our Escalations department will be in contact to assist.