PATHEIC SERVICE FROM HOME CONNECT

If there was a negative 10 star that would have been my rating. I am without internet services since Friday 27 January. Contacted Home Connect and was told that the fault is with my line and Vumatel needs to fix the issue. Called again and was told that it was general maintenance in the area which is utter nonsense as I am the only unit in my complex without internet service. Spoke to the following people at Home Connect Princess, Vanessa, Keegan, Musi and finally Zanele this morning but not one of them could assist but provide excuses upon excuses. When i asked to speak to a manager they refuse to transfer me to one. PATHEIC service which is costing me money which they have a don't care attitude towards.