PATHECTIC SERVICE - NO FEEDBACK

I am truly amazed at the response that I have received from Home-Connect. I app**** for fibre on the 19 January 2021 with the assistance of Romana Adams. I was then informed that there was a problem with my application. Since then I have being trying to solve this problem asking for assistance and feedback. To date I have not received feedback the problem just gets shifted to the Operations department. I have now requested to cancel my application due to no feedback and not know what is going on. How can I want to stay with a company that does not even give you feedback, what happens should I have a problem in the future. How long will they take for them to respond. Will I be paying a service I don't have? just a thought. I am looking for a service with feedback when needed, a reliable service!!