Paid but no installation, then denied a refund.

I tried to order fiber for my home in Jan 2024, I paid the required initial installment fee of R498 and was told it would take approx 4 weeks for an installer to contact me, after 6 weeks I called and told them that no one has reached out. I was told there was an issue with a payment I made but they would resolve it and I would have my installation completed, again I waited 6 weeks and no installment made. Duringb this period not 1 person at this company reached out to follow up, I had to chase after them for everything. In April I called them again asked them to cancel the installation and issue a refund since it was clear that I would not be getting the fiber installed. I was told no problem, it would take approx 7 days and I had to provide supporting documents to show that I had made payment and document confirming my banking details, which I sent immediately while still on the call, I waited 14 days and no payment was made, I called the accounts department to ask about my payment and I was told that they had no request for a refund and that to their knowledge there was no need for me to pay the initial installation fee of R498. I repeated the long story for them and sent all the supporting documents again, I had to threaten legal action before they would refund my payment. This amongst the worst service I have ever received, I don't think anyone at that company knows what they are doing or it's a giant ****.

I contacted Supersonic during this entire ordeal and my installation was set up in 3 days. After my installation there was a fault in my router which they replaced within 2 days. Do yourself a favour avoid Home-Connect and use Supersonic they are fast and efficient.