CN
CC N
1 reviews | Active since Apr 2022
02 Apr 2022, 19:31
Overcharged debit order
Very disappointed at the lack of accountability for their mistakes. They have overcharged me (almost double the agreed fee) for several months via debit order but refused to compensate me for this...I've been constantly told the matter will be escalated while another overcharged debit order goes through...I sincerely hope others become wary of their dubious business practice.
Helpful (0)
Replies (5)0
Replies (5)
Home-Connect's replyOfficial
03 Apr 2022, 11:42Good Day CC. Home-Connect apologizes sincerely for the experience. Please note an agent will be in contact with you shortly to assist with rectifying.
Kind Regards, Home-Connect Team
Kind Regards, Home-Connect Team
Home-Connect's reply03 Apr 2022, 11:42
Official
Good Day CC. Home-Connect apologizes sincerely for the experience. Please note an agent will be in contact with you shortly to assist with rectifying.
Kind Regards, Home-Connect Team
Kind Regards, Home-Connect Team
CN
CC N's updateReviewer Update
03 Apr 2022, 14:05Dear Home-connect agent...I've had enough with your agents contacting me and giving me the run-around for months....the same reply, "The matter will be escalated." Yep to Mr Nobody...
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CC N's update03 Apr 2022, 14:05
Reviewer Update
Dear Home-connect agent...I've had enough with your agents contacting me and giving me the run-around for months....the same reply, "The matter will be escalated." Yep to Mr Nobody...
Home-Connect's replyOfficial
11 Apr 2022, 07:23 We sincerely apologize for any inconvenience you may have experienced .
Home-Connect's reply11 Apr 2022, 07:23
Official
We sincerely apologize for any inconvenience you may have experienced .
CN
CC N's updateReviewer Update
11 Apr 2022, 07:36That's all I'm getting...apologies with a disconnection for a week and no real assistance...I don't want to cancel but if this continues I will cancel and find another ISP
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CC N's update11 Apr 2022, 07:36
Reviewer Update
That's all I'm getting...apologies with a disconnection for a week and no real assistance...I don't want to cancel but if this continues I will cancel and find another ISP
CN
CC N's updateReviewer Update
26 Apr 2022, 19:32It's now 26 April and customer satisfaction is certainly not your primary objective...I am bitterly disappointed.
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CC N's update26 Apr 2022, 19:32
Reviewer Update
It's now 26 April and customer satisfaction is certainly not your primary objective...I am bitterly disappointed.