GL
Gustav L

1 reviews | Active since Feb 2026

09 Feb 2026, 09:15

Overall a very pleasant experience with staff and the application process was as easy and painless as it gets

Overall a very pleasant experience with staff and the application process was as easy and painless as it gets. I received multiple calls and emails to confirm my application is still being processed. One part that they can improve on is in my situation I specifically contacted them earlier and did my application earlier toe future date my activation for the 6th of Feb, because I *needed* it active by then. All was good and well until it came to activation day and... nothing. I had to make another plan. It was sorted the following Monday though, but I tried to avoid this *exact* situation 😅

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Replies (1)
Home-Connect
Home-Connect's reply09 Feb 2026, 09:17
Official
Thank you for the kind feedback on our team and application process — we truly appreciate it. We do apologise for the delay on the scheduled activation date and understand how frustrating that must have been, especially after planning ahead to avoid disruption. While we’re glad the service was resolved shortly after, your feedback highlights an area we can improve on, and we’ll be using it to strengthen our activation planning and communication. Thank you for your patience and support.