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Dhiren N

1 reviews | Active since Mar 2015

26 Sept 2022, 16:52

Over charges customers and no communication on rate changes

Price of a 50/50 uncapped line on Vumatel is listed as R698 on their website. However I have been billed the older price of R888 for who knows how long. No credit received on account.

Customer service is also poor from the staff who will gladly fleece unsuspecting consumers for extra money

0
Replies (6)
Home-Connect
Home-Connect's reply26 Sept 2022, 17:36
Official
Dear Dhiren, 
Thank you for reaching out to Home-Connect, one of our agents will be in touch with you. 

Regards 
Home-Connect 
DN
Dhiren N's update28 Sept 2022, 18:17
Reviewer Update
Your agents did explain that the Home-connect packages incorporates the Vumatel double speed promo and will not be eligible for any further speed upgrades....please update your website or communicate to your clients to state as such and not mislead them.
Home-Connect
Home-Connect's reply29 Sept 2022, 07:57
Official
Thank you for your feedback,  Dhiren.
DN
Dhiren N's update30 Sept 2022, 07:48
Reviewer Update
What is the process to cancel your service? Cool ideas and other ISPs are offering the speed upgrade to 200/200 for R11 more than you. It's no wonder they are rated much higher than you
Home-Connect
Home-Connect's reply30 Sept 2022, 07:50
Official
Good day. An agent will contact you shortly to assist further. Kind Regards 
Home-Connect
Home-Connect's reply30 Sept 2022, 07:51
Official
Good day, Dhiren

Please expect a call from one of our agents. 

Kind Regards
Home-Connect